Which term is used to describe moving a phone call within a company to another person?

Which term is used to describe moving a phone call within a company to another person?

• A. Extension
• B. Inflation
• C. Persistent
• D. Transfer (a Phone Call)

Answer: (D)

Moving a phone call to another person inside a company is called a transfer. When you transfer a call, you move the caller from the current line to a different internal number, usually an extension assigned to a person or department. The extension is the destination you reach after transferring, not the action itself. The other terms don’t fit this context—inflation relates to economics, and persistent is a general descriptor. So transfer is the correct concept.

Moving a phone call to another person inside a company is called a transfer. When you transfer a call, you move the caller from the current line to a different internal number, usually an extension assigned to a person or department. The extension is the destination you reach after transferring, not the action itself. The other terms don’t fit this context—inflation relates to economics, and persistent is a general descriptor. So transfer is the correct concept.